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FREQUENTLY ASKED QUESTIONS

FAQ

How do I contact you?

You can get in touch with us via email at chitchat@alchinie.com



How do I place an order?

You can place an order by choosing the product you would like to order by clicking the add to basket button under the item.

Once complete you can choose the sizes and or colour choices if applicable and add to cart. Once you are done adding them to the cart, you can then click check out, enter your details and complete your order.



Where can I find the material composition of the products

You will find this information by clicking on the product and reviewing the description underneath.



Where can I find a size guide?

Please take me to Size Guide



What form of payments do you accept?

We accept all major debit & credit cards via our online secure Payment Gateway Paypal.



Can I cancel my order?

If you have just placed your order within the last couple of hours you can cancel it by sending us an email to chitchat@alchinie.com. If it has been longer than a few hours you can still request to cancel and if it has not yet been processed we will cancel it and fully refund any payments made. However, if the order has been processed and gone to print the order will stand.



Where can I find a size guide?

Size guides for our products can be found in the drop down menu under the home tab.



How do I change the product colour

If you wish to change the colour of your item you have to click on the item and a drop down menu will provide you with the colours available for that garment.



Can I change the size of my order?

You will be asked what size you require in the order process and you can check our sizing guide here - before purchase. If you have already placed an order but realise you have made the wrong size choice and it is not yet being processed, you may send us an email to info@alchinie.com to change the size of your item. If the order has already been processed and gone to print the order will stand.



What happens after I order?

Once an order is placed they are checked and go into our production queue where it gets printed and shipped to you.



How should I wash my printed garment?

Each t-shirt and apparel product comes with washing instructions on the label which you can follow. The general rule is to avoid ironing over prints, iron inside-out, wash cold or warm, not hot and do not use bleach.



Will the Ink wash off?

As long as you follow the washing instructions on the label of your garment, the ink will not wash off.



How do I track my order?

As soon as your order is shipped, you will receive an email which includes the Tracking Number or Airway Bill Number.



How long does it take to recieve my order?

Please check out our shipping section here



How do you ship my order?

All of our orders are shipped via our various courier partners



Can I replace or exchange an item rather than a refund?

Yes you may request for a replacement or exchange if it qualifies as per our Return Policy.



What is your returns policy?

Please click for information on our returns policy.



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  • Equine clothing

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